Privacy Policy

1. Data Controller

Polvodi, operating at Pérez Valenzuela 1635, Santiago, Chile, is the data controller responsible for personal data collected through the website polvodi.com. Contact: info@polvodi.com / +56 2 2609 1648.

2. Legal Framework

This Privacy Policy is governed by Chilean Law No. 19,628 on the Protection of Private Life (Ley sobre Protección de la Vida Privada) and its amendments. We are committed to handling personal data responsibly and transparently.

3. Personal Data We Collect

We collect personal data only when you voluntarily provide it through our contact form or by contacting us directly. The data we may collect includes:

• Full name
• Email address
• Phone number
• Building address or description provided in your message
• The content of your message or inquiry

We also collect non-personally identifiable technical data through cookies and server logs, including IP addresses, browser type, pages visited, and visit duration. See our Cookie Policy for details.

4. Purpose of Data Processing

Personal data submitted through our contact form is processed for the following purposes:

• To respond to your inquiry about our pipe diagnostic services
• To discuss the scope and scheduling of a diagnostic inspection
• To send information relevant to your inquiry if you have consented
• To comply with legal obligations applicable to our business activities

We do not use your personal data for automated decision-making or profiling.

5. Legal Basis for Processing

We process your personal data on the basis of your consent, which you provide by submitting the contact form and checking the privacy checkbox. You may withdraw consent at any time by contacting us at info@polvodi.com. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Inquiry data is generally retained for up to two years from the date of last contact. After this period, data is securely deleted.

7. Data Sharing

We do not sell, rent, or trade personal data to third parties. We may share data with service providers who assist in operating our website or business (such as email hosting), provided they are bound by appropriate confidentiality obligations. We may disclose data if required to do so by law or by a competent authority.

8. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Under Chilean Law No. 19,628, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data where there is no legitimate reason for us to retain it
• Withdraw consent to processing at any time
• Lodge a complaint with the competent Chilean authority

To exercise any of these rights, contact us at info@polvodi.com or by post at Pérez Valenzuela 1635, Santiago, Chile.

10. Cookies

Our website uses cookies. Please see our Cookie Policy for full details of the cookies we use and how to manage your preferences.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

13. Contact

For any questions about this Privacy Policy or our data practices, contact us at:
Email: info@polvodi.com
Phone: +56 2 2609 1648
Address: Pérez Valenzuela 1635, Santiago, Chile